Agent orchestration
Coordinates multiple agents through a case, step by step, reliably and at volume.
How it works
From a messy manual process to working AI agents.
There's no big platform to buy and integrate for a year. We use one connected system to find the work, build agents around it, and run them in production, and we operate it with you as a managed service. Internally it goes by Automation Catalog Factory. Most people just call it the thing that runs the work.
The four things we do
Discover → Build → Run → Improve
Each stage has a purpose-built tool behind it. You won't have to learn them, but here's what each one does in plain terms.
Discover · Vantage
First, we learn how your work really flows
Not how the process manual says it works. How it happens on the floor.
Vantage takes in your data and documents, maps how cases move across teams and systems, and shows where they pile up, get reworked, or create risk. You get a clear, prioritized list of what's worth automating first.
A clear picture in days, without pulling your SMEs off the floor for weeks Intake queue: 1,240 cases waiting BOTTLENECK
Handoff: Ops → Compliance (avg 2.3 days) DELAY
Suggested first automation: document check PRIORITY
Build · FlowArchitect
Then we build the agents around your process
You describe the steps and rules; we turn them into working agents.
Describe the process in plain language or hand us your SOPs. FlowArchitect drafts the agent design, the checks and guardrails, and the point where a person signs off. Months of custom development shrink to a fraction of the time.
Working agents in days or weeks, not 6–18 months Step 1: Read & extract documents AGENT
Step 2: Cross-check against policy AGENT
Step 3: Human sign-off if confidence < 90% GUARDRAIL
Run · Business Console
Then we run it, with your team on one screen
People and agents work side by side, in full view.
The Business Console is the one place your team runs the operation. Live queues, what's done, what's waiting, quality and cost, plus the ability to step in, approve, or take over any case in real time.
One screen to run the whole operation, humans and agents together 8,410 cases closed today LIVE
142 waiting on a human decision QUEUE
Cost per case tracked in real time COST
Improve · Vigil
And we keep it honest over time
Agents are watched, tested, and improved in production.
Vigil monitors the agents for accuracy and drift, tests them against real cases, and alerts us before small issues become big ones. What it learns flows straight back into the build, so the system gets better the more it runs.
Quality that improves with use, not one that quietly degrades Accuracy this week: 96.4% ↑ HEALTHY
Drift alert on 1 edge case FLAGGED
Fix looped back into build IMPROVED
The idea that makes it safe
Move work to AI gradually, never all at once
We don't flip a switch and hand everything to the machine. Work moves from fully manual to AI-run with your people on the loop, one proven step at a time.
Today
Done by people, by hand
Where most work startsManual, repetitive tasks: keying data, chasing documents, multi-step approvals. These are the first candidates to redesign.
With Suksm
AI-run, people on the loop
Where we take youAgents do the heavy lifting; your team supervises, reviews the cases that need judgment, and can override or course-correct at any time.
The whole point is to shift the routine work to agents while your people keep full oversight, so cost keeps falling and quality holds.
Control, by design
Built for people who can't afford a black box
If you operate in banking, insurance or healthcare, "trust me" isn't good enough. Here's how the system keeps you in charge.
A person owns the important decisions
Uncertain or high-stakes cases route to the right person automatically. Nothing important gets decided quietly by a machine.
Everything is logged and explainable
Every step is recorded with the reasoning behind it. An audit becomes a report you export, not a scramble.
Override or course-correct anytime
You define what each agent is allowed to do. Your team can step in, override any decision, and course-correct an agent's work at any point.
We build to your standards
Security, data handling and compliance follow your requirements and the models you're approved to use.
For the technical folks
What's under the hood
If you want the engineering view, this is the machinery your team's architects will ask about.
Confidence & routing
Scores how sure the system is and sends only the shaky cases to a human.
Knowledge & policy engine
Holds your rules and institutional knowledge so it isn't lost when people leave.
Control tower & cost analytics
A live view of speed, quality, cost and SLAs across the whole operation.
Model-agnostic gateway
Connects to your systems and to whichever AI models you're allowed to use.
Evaluation pipelines
Continuously test agents against real cases to catch regressions early.
Want to see it on your own process?
We'll take one of your workflows and walk you through how it would be mapped, built and run. You'll see exactly where your people stay in control.
Book a walkthrough